:root{
  /* ===== Paleta oficial Via Star ===== */
  --gris:#373a36;        /* gris oscuro — texto / botão primário */
  --cobre:#ae6751;       /* cobre — acento / estrela / links */
  --cobre-escuro:#9c5742;
  --palo:#a57f74;        /* palo rosa */
  --arena:#d1c3b8;       /* arena */
  --burgundy:#72514d;    /* burgundy */
  --acero:#507684;       /* acero */

  /* ===== Derivados de UI ===== */
  --ink:#373a36; --muted:#8a8178; --line:#e7ded5; --line-2:#f0eae3;
  --bg:#f7f3ef; --surface:#ffffff;
  --accent:var(--cobre); --accent-soft:#f4e8e2; --accent-line:#e8d5cc;

  /* ===== Semânticos (harmonizados à marca) ===== */
  --ok:#4f6147; --ok-bg:#e9eee2;
  --warn:#9c5742; --warn-bg:#f6ebe4;
  --err:#a3372b; --err-bg:#f7e6e2;

  /* ===== Tipografia ===== */
  --fonte-titulo:"Didot","Bodoni MT","Playfair Display",Georgia,"Times New Roman",serif;
  --fonte-corpo:"Neutra Text","Century Gothic","Futura","Segoe UI",system-ui,-apple-system,Arial,sans-serif;

  /* ===== Forma ===== */
  --sh-sm:0 1px 2px rgba(55,58,54,.06); --sh-md:0 6px 18px rgba(55,58,54,.09);
  --r:10px; --r-lg:14px;
}
*{box-sizing:border-box;}
html{-webkit-text-size-adjust:100%;}
body{margin:0;background:var(--bg);color:var(--ink);
  font-family:var(--fonte-corpo);font-size:15px;line-height:1.6;-webkit-font-smoothing:antialiased;}
h1{font-family:var(--fonte-titulo);font-size:30px;font-weight:600;letter-spacing:.01em;color:var(--ink);margin:.2em 0 .6em;}
h2{font-family:var(--fonte-corpo);font-size:14px;font-weight:600;text-transform:uppercase;
  letter-spacing:.10em;color:var(--muted);margin:1.4em 0 .6em;}
a{color:var(--cobre-escuro);}
:focus-visible{outline:2px solid var(--cobre);outline-offset:2px;border-radius:6px;}

/* ===== Topbar ===== */
.topo{background:var(--surface);color:var(--ink);padding:0 24px;min-height:64px;display:flex;
  align-items:center;justify-content:space-between;gap:16px;
  border-bottom:1px solid var(--line);box-shadow:var(--sh-sm);position:sticky;top:0;z-index:50;}
.topo-marca{display:flex;align-items:center;gap:12px;}
.logo{display:inline-flex;flex-direction:column;align-items:center;gap:3px;text-decoration:none;line-height:1;}
.logo-img{height:26px;width:auto;display:block;}
.logo-sub{font-family:var(--fonte-corpo);font-size:9.5px;font-weight:700;letter-spacing:.34em;
  text-transform:uppercase;color:var(--muted);padding-left:.34em;}
.menu-toggle{display:none;background:var(--surface);border:1px solid var(--line);
  color:var(--gris);border-radius:8px;font-size:18px;line-height:1;padding:6px 12px;cursor:pointer;}
.ic{width:18px;height:18px;flex:none;}

.topo-nav{display:flex;align-items:center;gap:2px;}
.nav-item{display:inline-flex;align-items:center;gap:7px;color:#5e5750;text-decoration:none;
  padding:8px 13px;border-radius:9px;font-size:14px;font-weight:500;transition:.15s;position:relative;}
.nav-item:hover{color:var(--cobre-escuro);background:var(--accent-soft);}
.nav-item.ativo{color:var(--cobre-escuro);background:var(--accent-soft);font-weight:600;}
.nav-item.ativo::after{content:"";position:absolute;left:13px;right:13px;bottom:-1px;height:2px;background:var(--cobre);border-radius:2px;}
.nav-badge{background:var(--cobre);color:#fff;border-radius:999px;padding:0 6px;font-size:11px;font-weight:700;}

.topo-user{display:flex;align-items:center;gap:10px;}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--brand-50,#eef4fb);color:var(--cobre-escuro);
  display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;
  border:1px solid var(--accent-line);flex:none;}
.topo-user-info{display:flex;flex-direction:column;line-height:1.15;}
.topo-user-nome{font-size:13.5px;font-weight:600;color:var(--ink);}
.topo-user-perfil{font-size:11.5px;color:var(--muted);}
.topo .sair{color:var(--muted);display:inline-flex;padding:8px;border-radius:8px;}
.topo .sair:hover{color:var(--err);background:var(--err-bg);}
.topo .sair .ic{width:18px;height:18px;}
/* compat: pílula de perfil (telas que ainda usem) */
.perfil-pill{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;border-radius:999px;padding:3px 9px;}
.badge-unread{display:inline-block;background:var(--cobre);color:#fff;border-radius:999px;padding:1px 7px;font-size:11px;font-weight:700;}

/* ===== Conteúdo ===== */
.conteudo{max-width:1320px;margin:28px auto;padding:0 26px;}
/* Páginas que aproveitam toda a largura (ex.: lista de chamados) */
.conteudo.conteudo-largo{max-width:none;}
.sub{color:var(--muted);font-size:14px;}
.vazio{color:var(--muted);background:var(--surface);border:1px dashed var(--line);border-radius:var(--r);padding:24px;text-align:center;}

/* ===== Flash / alertas ===== */
.flash{padding:12px 16px;border-radius:var(--r);margin:10px 0;font-size:14px;border:1px solid transparent;}
.flash.ok{background:var(--ok-bg);border-color:#cdd9bf;color:#3c4a35;}
.flash.erro{background:var(--err-bg);border-color:#ecc6bd;color:#852a20;}
.flash.aviso{background:var(--warn-bg);border-color:#e8cdbd;color:#7d452f;}

/* ===== Botões ===== */
.btn{display:inline-flex;align-items:center;gap:7px;background:var(--gris);color:#fff;border:1px solid var(--gris);
  border-radius:9px;padding:9px 17px;font-size:14px;font-weight:600;cursor:pointer;text-decoration:none;
  font-family:var(--fonte-corpo);transition:.15s;}
.btn:hover{background:#2b2d29;border-color:#2b2d29;box-shadow:var(--sh-sm);}
.btn:disabled,.btn[aria-disabled="true"]{opacity:.55;cursor:not-allowed;box-shadow:none;}
.btn-secundario{background:#fff;color:var(--gris);border-color:var(--line);}
.btn-secundario:hover{background:var(--accent-soft);color:var(--cobre-escuro);border-color:var(--accent-line);}
.btn-verde{background:var(--ok);border-color:var(--ok);}
.btn-verde:hover{background:#3f4f39;border-color:#3f4f39;}
.btn-perigo{background:#fff;color:var(--err);border-color:#ecc6bd;}
.btn-perigo:hover{background:var(--err-bg);border-color:#e0b1a6;color:#852a20;}
.btn-pequeno{padding:6px 12px;font-size:12.5px;}
.acoes-linha{display:flex;gap:6px;flex-wrap:wrap;}
.acoes-linha .form-acao{margin:0;}

/* ===== Login (marca) ===== */
.card-login{max-width:410px;margin:7vh auto;background:var(--surface);border:1px solid var(--line);
  border-radius:var(--r-lg);padding:36px 34px;box-shadow:var(--sh-md);text-align:center;}
.login-logo-img{height:78px;width:auto;max-width:100%;display:block;margin:0 auto 10px;}
.login-tag{font-size:11px;letter-spacing:.22em;text-transform:uppercase;color:var(--muted);margin-bottom:22px;}
.card-login h1{font-size:20px;margin:0 0 4px;}
.card-login form{text-align:left;}
.card-login label{display:block;margin:16px 0 5px;font-size:13px;font-weight:600;color:#5e5750;}
.card-login input{width:100%;padding:11px 13px;border:1px solid var(--line);border-radius:9px;font-size:15px;font-family:inherit;}
.card-login input:focus{border-color:var(--cobre);box-shadow:0 0 0 3px var(--accent-soft);outline:none;}
.card-login button{width:100%;margin-top:24px;padding:12px;border:0;border-radius:9px;
  background:var(--gris);color:#fff;font-size:15px;font-weight:600;cursor:pointer;}
.card-login button:hover{background:#2b2d29;}

/* ===== Tabelas ===== */
.tabela-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch;background:var(--surface);
  border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--sh-sm);}
table.lista{width:100%;border-collapse:collapse;background:var(--surface);}
table.lista th,table.lista td{padding:12px 15px;text-align:left;font-size:14px;border-bottom:1px solid var(--line-2);white-space:nowrap;}
table.lista th{background:#faf7f4;color:var(--muted);font-weight:600;font-size:11.5px;text-transform:uppercase;letter-spacing:.07em;}
table.lista tbody tr:last-child td{border-bottom:0;}
table.lista td:nth-child(2){white-space:normal;min-width:200px;}
tr.clicavel{cursor:pointer;transition:background .12s;}
tr.clicavel:hover td{background:var(--accent-soft);}
table.lista td .form-acao{margin:0;}

/* ===== Badges status / prioridade (paleta secundária) ===== */
.status,.prio{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 11px;
  font-size:12px;font-weight:600;line-height:1.4;border:1px solid transparent;}
.status::before,.prio::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;}
.status-aberto{color:#3f5f6b;background:#e6edf0;}
.status-em_atendimento{color:var(--cobre-escuro);background:var(--accent-soft);}
.status-nova_mensagem_representante{color:#7a5a4f;background:#f1e9e5;}
.status-nova_mensagem_assistente{color:#6a4b47;background:#efe6e4;}
.status-concluido{color:#4f6147;background:var(--ok-bg);}
.prio-baixa{color:#3f5f6b;background:#e6edf0;}
.prio-normal{color:#7a5a4f;background:#f1e9e5;}
.prio-alta{color:var(--cobre-escuro);background:var(--accent-soft);}
.prio-urgente{color:#6a4b47;background:#efe6e4;}

.prio-cards{display:flex;gap:12px;flex-wrap:wrap;margin:8px 0 4px;}
.prio-card{display:flex;flex-direction:column;align-items:center;gap:8px;background:var(--surface);
  border:1px solid var(--line);border-top:3px solid var(--arena);border-radius:var(--r);padding:18px 26px;
  text-decoration:none;min-width:120px;box-shadow:var(--sh-sm);transition:.15s;}
.prio-card:hover{box-shadow:var(--sh-md);transform:translateY(-1px);}
.prio-card-qtd{font-family:var(--fonte-titulo);font-size:30px;font-weight:600;color:var(--ink);}
.prio-borda-baixa{border-top-color:var(--acero);}
.prio-borda-normal{border-top-color:var(--palo);}
.prio-borda-alta{border-top-color:var(--cobre);}
.prio-borda-urgente{border-top-color:var(--burgundy);}

/* ===== Página chamados: sidebar + conteúdo ===== */
.pagina-chamados{display:flex;gap:26px;align-items:flex-start;}
.sidebar-filtros{flex:0 0 264px;background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);
  padding:18px;position:sticky;top:18px;box-shadow:var(--sh-sm);}
.sidebar-cabecalho{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:12px;}
.sidebar-cabecalho h2{margin:0;margin-right:auto;}
.filtros-toggle{display:none;}
/* Recolher/expandir a barra de filtros inteira */
.btn-recolher{display:inline-flex;align-items:center;justify-content:center;width:30px;height:30px;flex:none;
  border:1px solid var(--line);background:#fff;border-radius:8px;cursor:pointer;color:var(--muted);font-size:18px;line-height:1;}
.btn-recolher:hover{color:var(--cobre);border-color:var(--cobre);}
.pagina-chamados.filtros-recolhidos .sidebar-filtros{display:none;}
.btn-mostrar-filtros{display:none;}
.pagina-chamados.filtros-recolhidos .btn-mostrar-filtros{display:inline-flex;}
.filtros-form{display:flex;flex-direction:column;gap:10px;}
.filtros-form .limpar{color:var(--muted);text-decoration:none;font-size:13px;text-align:center;padding-top:2px;}
.filtros-form .limpar:hover{color:var(--err);}

/* Filtros em "field cards" (ícone + rótulo + valor) */
.fc-busca{display:flex;align-items:center;gap:8px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:0 11px;height:42px;}
.fc-busca .ic{color:var(--muted);width:18px;height:18px;flex:none;}
.fc-busca input{flex:1;border:0;outline:none;background:transparent;font-size:14px;font-family:inherit;color:var(--ink);height:100%;}
.filtro-campo{display:flex;align-items:center;gap:10px;background:#fff;border:1px solid var(--line);border-radius:10px;padding:7px 11px;transition:.15s;}
.filtro-campo:focus-within{border-color:var(--cobre);box-shadow:0 0 0 3px var(--accent-soft);}
.fc-ic{color:var(--muted);display:inline-flex;flex:none;}
.fc-ic .ic{width:18px;height:18px;}
.fc-corpo{display:flex;flex-direction:column;flex:1;min-width:0;}
.fc-lbl{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);}
.filtro-campo select,.filtro-campo input{border:0;outline:none;background:transparent;font-size:14px;
  font-family:inherit;color:var(--ink);padding:0;width:100%;}
.filtro-campo select{cursor:pointer;}
.periodo-grupo{display:flex;gap:8px;}
.periodo-grupo .filtro-campo{flex:1;}

/* Filtros recolhíveis com múltipla escolha (clica no título → abre as opções) */
.filtro-drop{margin:0;}
.filtro-drop summary{list-style:none;cursor:pointer;}
.filtro-drop summary::-webkit-details-marker{display:none;}
.filtro-drop summary::marker{content:"";}
.fc-resumo{font-size:14px;color:var(--ink);}
.fc-seta{color:var(--muted);flex:none;margin-left:auto;font-size:11px;transition:transform .15s;}
.filtro-drop[open] .fc-seta{transform:rotate(180deg);}
.fc-checks{display:flex;flex-direction:column;gap:8px;margin-top:5px;padding:11px 13px;
  background:#fff;border:1px solid var(--line);border-radius:10px;max-height:240px;overflow:auto;}
.fc-check{display:flex;align-items:center;gap:8px;font-size:13.5px;color:var(--ink);cursor:pointer;line-height:1.2;}
.fc-check input[type=checkbox]{width:16px;height:16px;flex:none;cursor:pointer;accent-color:var(--cobre);margin:0;}
.fc-check span{min-width:0;}
.fc-check:hover{color:var(--cobre-escuro);}

/* Controle de visualização (lista/grade) */
.view-toggle{display:inline-flex;border:1px solid var(--line);border-radius:9px;overflow:hidden;background:#fff;}
.view-toggle .vt{display:inline-flex;align-items:center;justify-content:center;width:36px;height:34px;color:var(--muted);
  border:0;background:none;cursor:pointer;font-family:inherit;}
.view-toggle .vt .ic{width:18px;height:18px;}
.view-toggle .vt.ativo{background:var(--accent-soft);color:var(--cobre-escuro);}

/* Alternância Lista / Grade */
.vista-grade{display:none;}
.resultados.modo-grade .vista-lista{display:none;}
.resultados.modo-grade .vista-grade{display:grid;}
.cards-grade{grid-template-columns:repeat(auto-fill,minmax(255px,1fr));gap:14px;}
.card-chamado{display:flex;flex-direction:column;gap:9px;text-decoration:none;color:var(--ink);
  background:var(--surface);border:1px solid var(--line);border-left:4px solid transparent;
  border-radius:var(--r-lg);padding:14px 16px;box-shadow:var(--sh-sm);transition:.15s;}
.card-chamado:hover{box-shadow:var(--sh-md);transform:translateY(-2px);border-color:var(--accent-line);}
.card-chamado.tem-novo{background:#fff4d6;}
.card-topo{display:flex;align-items:center;gap:8px;}
.card-topo .prio{margin-left:auto;}
.card-titulo{font-weight:700;line-height:1.3;}
.card-chamado.tem-novo .card-titulo{font-weight:800;}
.card-cat{display:flex;align-items:center;gap:6px;font-size:12.5px;color:var(--muted);}
.card-cat .ic{width:14px;height:14px;flex:none;}
.card-rodape{display:flex;align-items:center;justify-content:space-between;gap:8px;flex-wrap:wrap;margin-top:2px;}
.card-semassist{font-size:12.5px;color:var(--muted);}
.card-data{font-size:11.5px;color:var(--muted);border-top:1px dashed var(--line);padding-top:8px;}

/* ===== Foto de perfil (avatar com imagem) ===== */
img.avatar,img.avatar-sm,img.avatar-grande{object-fit:cover;padding:0;}
.topo-user-link{display:inline-flex;align-items:center;gap:10px;text-decoration:none;color:inherit;padding:4px 6px;border-radius:10px;}
.topo-user-link:hover{background:var(--accent-soft);}
.avatar-grande{width:88px;height:88px;border-radius:50%;background:var(--accent-soft);color:var(--cobre-escuro);
  display:inline-flex;align-items:center;justify-content:center;font-weight:700;font-size:28px;
  border:1px solid var(--accent-line);flex:none;}
.perfil-card{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);padding:24px;box-shadow:var(--sh-sm);max-width:560px;}
.perfil-topo{display:flex;align-items:center;gap:16px;margin-bottom:18px;}
.perfil-nome{font-weight:700;font-size:18px;color:var(--ink);}
.perfil-form{display:flex;flex-direction:column;gap:12px;}
.perfil-link{margin-top:14px;}
.perfil-link a{color:var(--cobre-escuro);font-weight:600;text-decoration:none;}
.perfil-link a:hover{color:var(--cobre);}

.conteudo-principal{flex:1;min-width:0;}
.lista-cabecalho{display:flex;align-items:center;justify-content:space-between;gap:16px;flex-wrap:wrap;}
.lista-toolbar{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:12px 0;flex-wrap:wrap;}
.voltar{display:inline-block;color:var(--cobre-escuro);text-decoration:none;margin-bottom:10px;font-size:14px;}
.voltar:hover{color:var(--cobre);}

/* ===== Chips de filtros ativos ===== */
.chips{display:flex;align-items:center;gap:8px;flex-wrap:wrap;margin:0 0 14px;}
.chips-rotulo{font-size:11px;text-transform:uppercase;letter-spacing:.08em;color:var(--muted);}
.chip{display:inline-flex;align-items:center;gap:8px;background:var(--accent-soft);color:var(--cobre-escuro);
  border:1px solid var(--accent-line);border-radius:999px;padding:5px 12px;font-size:13px;text-decoration:none;}
.chip:hover{background:#eedcd3;}
.chip .chip-x{font-size:11px;opacity:.7;}
.chip:hover .chip-x{opacity:1;color:var(--err);}
.chips-limpar{font-size:13px;color:var(--muted);text-decoration:none;margin-left:2px;}
.chips-limpar:hover{color:var(--err);}

/* ===== Detalhe do chamado ===== */
.ticket-cabecalho{display:flex;align-items:center;gap:14px;flex-wrap:wrap;}
.ticket-info{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:18px 22px;
  margin:14px 0;display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:10px 24px;font-size:14px;box-shadow:var(--sh-sm);}
.ticket-acoes{display:flex;gap:10px;flex-wrap:wrap;margin:12px 0;}
.ticket-acoes form{margin:0;}
.reatribuir{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;
  display:flex;align-items:flex-end;gap:12px;flex-wrap:wrap;margin:12px 0;box-shadow:var(--sh-sm);}
.reatribuir select{padding:8px;border:1px solid var(--line);border-radius:9px;}

.mensagens{display:flex;flex-direction:column;gap:10px;margin:12px 0;}
.msg{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:12px 16px;max-width:80%;box-shadow:var(--sh-sm);}
.msg-mine{align-self:flex-end;background:var(--accent-soft);border-color:var(--accent-line);}
.msg-meta{font-size:12px;color:var(--muted);margin-bottom:4px;}
.msg-texto{white-space:pre-wrap;font-size:14.5px;}
/* Anexos exibidos dentro do balão da mensagem */
.msg-anexos{list-style:none;padding:0;margin:8px 0 0;display:flex;flex-direction:column;gap:6px;}
.anexo-chip{display:inline-flex;align-items:center;gap:8px;text-decoration:none;
  background:#fff;border:1px solid var(--line);border-radius:9px;padding:7px 11px;
  color:var(--cobre-escuro);font-weight:600;font-size:13.5px;max-width:100%;}
.msg-mine .anexo-chip{background:rgba(255,255,255,.7);}
.anexo-chip:hover{border-color:var(--cobre);color:var(--cobre);}
.anexo-chip .ic{width:16px;height:16px;flex:none;color:var(--muted);}
.anexo-chip .anexo-nome{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;}
.anexo-chip .anexo-tam{color:var(--muted);font-weight:400;font-size:12px;flex:none;}

.responder,.avaliar,.form-chamado{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);
  padding:18px 20px;margin:14px 0;display:flex;flex-direction:column;gap:11px;max-width:680px;box-shadow:var(--sh-sm);}
.form-chamado label,.avaliar label{display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:600;color:#5e5750;}
.form-chamado input,.form-chamado select,.form-chamado textarea,
.responder textarea,.avaliar textarea,.avaliar select{
  padding:10px 12px;border:1px solid var(--line);border-radius:9px;font-size:14.5px;font-family:inherit;}
.form-chamado input:focus,.form-chamado select:focus,.form-chamado textarea:focus,
.responder textarea:focus,.avaliar textarea:focus{border-color:var(--cobre);box-shadow:0 0 0 3px var(--accent-soft);outline:none;}
.form-chamado button,.responder button,.avaliar button{align-self:flex-start;}
.dica{font-weight:400;font-size:12px;color:var(--muted);}

.avaliacao-feita{background:var(--ok-bg);border:1px solid #cdd9bf;border-radius:var(--r);padding:13px 16px;margin:14px 0;color:#3c4a35;font-size:16px;}
.avaliacao-feita .coment{font-size:13px;color:var(--muted);margin-top:4px;}
.aviso-inline{color:#7d452f;background:var(--warn-bg);border:1px solid #e8cdbd;border-radius:var(--r);padding:11px 14px;max-width:680px;}

/* ===== Anexos ===== */
.anexos{list-style:none;padding:0;margin:8px 0;display:flex;flex-direction:column;gap:7px;}
.anexos li{background:var(--surface);border:1px solid var(--line);border-radius:9px;padding:10px 14px;
  display:flex;align-items:center;gap:12px;flex-wrap:wrap;box-shadow:var(--sh-sm);}
.anexo-link{color:var(--cobre-escuro);text-decoration:none;font-weight:600;}
.anexo-link::before{content:"⬇";margin-right:7px;color:var(--muted);font-weight:400;}
.anexo-link:hover{color:var(--cobre);}
.anexo-meta{font-size:12px;color:var(--muted);}
.anexar-form{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px;
  margin:10px 0;display:flex;gap:12px;align-items:center;flex-wrap:wrap;max-width:680px;box-shadow:var(--sh-sm);}

/* ===== Cards de indicadores ===== */
.cards{display:flex;gap:16px;margin:18px 0;flex-wrap:wrap;}
.card-indicador{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);
  padding:22px 28px;min-width:130px;flex:1 1 130px;box-shadow:var(--sh-sm);border-top:3px solid var(--arena);}
.card-indicador .numero{display:block;font-family:var(--fonte-titulo);font-size:32px;font-weight:600;color:var(--ink);line-height:1.1;}
.card-indicador .rotulo{font-size:12.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;}
.painel-acoes{display:flex;gap:10px;flex-wrap:wrap;}
.login-voltar{text-align:center;margin-top:18px;font-size:13.5px;}
.login-voltar a{color:var(--cobre-escuro);text-decoration:none;font-weight:600;}
.login-voltar a:hover{color:var(--cobre);}
.export-grupo{display:inline-flex;gap:6px;flex-wrap:wrap;}
.filtros{display:flex;flex-wrap:wrap;gap:10px 12px;align-items:flex-end;background:var(--surface);
  border:1px solid var(--line);border-radius:var(--r);padding:16px;margin:14px 0;box-shadow:var(--sh-sm);}
.filtros input[type=text],.filtros select{
  height:40px;flex:1 1 175px;min-width:150px;max-width:240px;
  padding:0 11px;border:1px solid var(--line);border-radius:9px;font-size:14px;font-family:inherit;
  background:#fff;color:var(--ink);}
.filtros input:focus,.filtros select:focus{border-color:var(--cobre);box-shadow:0 0 0 3px var(--accent-soft);outline:none;}
.filtros .periodo{flex:1 1 150px;min-width:130px;max-width:200px;display:flex;flex-direction:column;gap:4px;
  font-size:11px;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);}
.filtros .periodo input[type=date]{height:40px;width:100%;padding:0 11px;border:1px solid var(--line);
  border-radius:9px;font-size:14px;font-family:inherit;background:#fff;color:var(--ink);}
.filtros .periodo input[type=date]:focus{border-color:var(--cobre);box-shadow:0 0 0 3px var(--accent-soft);outline:none;}
.filtros .btn{height:40px;}
.filtros .limpar{color:var(--muted);text-decoration:none;font-size:13px;align-self:center;white-space:nowrap;}
.filtros .limpar:hover{color:var(--err);}
@media (max-width:760px){
  .filtros input[type=text],.filtros select,.filtros .periodo{flex:1 1 100%;max-width:none;}
}

/* ===== Relatórios ===== */
.relatorios-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(330px,1fr));gap:18px;margin-top:16px;}
.relatorios-grid section{background:var(--surface);border:1px solid var(--line);border-radius:var(--r);padding:16px 18px;box-shadow:var(--sh-sm);overflow:hidden;}
.relatorios-grid h2{margin:0 0 10px;}
.relatorios-grid table.lista{table-layout:auto;width:100%;margin:0;border:1px solid var(--line);border-radius:8px;overflow:hidden;box-shadow:none;}
/* tabelas dos relatórios cabem no card sem cortar os títulos */
.relatorios-grid table.lista th{white-space:normal;min-width:0;word-break:normal;
  letter-spacing:0;font-size:10.5px;padding:8px;}
.relatorios-grid table.lista td{white-space:normal;min-width:0;overflow-wrap:anywhere;
  font-size:12.5px;padding:8px;}
.relatorios-grid table.lista th:last-child,
.relatorios-grid table.lista td:last-child{text-align:right;}

/* ===== Paginação ===== */
.paginacao{display:flex;align-items:center;gap:16px;justify-content:center;margin:22px 0;font-size:14px;}
.paginacao a{color:var(--cobre-escuro);text-decoration:none;font-weight:600;padding:7px 13px;border:1px solid var(--line);border-radius:8px;background:#fff;}
.paginacao a:hover{background:var(--accent-soft);border-color:var(--accent-line);}
.paginacao span{color:var(--muted);}

.rodape{text-align:center;color:var(--muted);font-size:12px;padding:36px 0;letter-spacing:.04em;}

/* ===== KPIs (cards de indicadores) ===== */
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:16px;margin:6px 0 18px;}
.kpi{display:flex;align-items:center;gap:14px;background:var(--surface);border:1px solid var(--line);
  border-radius:var(--r-lg);padding:18px 20px;box-shadow:var(--sh-sm);}
.kpi-ic{width:46px;height:46px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;flex:none;}
.kpi-ic svg{width:24px;height:24px;}
.kpi-val{display:block;font-family:var(--fonte-titulo);font-size:30px;font-weight:600;line-height:1.05;color:var(--ink);}
.kpi-lbl{font-size:12.5px;color:var(--muted);}
.kpi-total{background:#eef1ee;color:#5b6b5e;}
.kpi-abertos{background:var(--ok-bg);color:var(--ok);}
.kpi-andamento{background:var(--warn-bg);color:var(--warn);}
.kpi-urgentes{background:var(--err-bg);color:var(--err);}
.kpi-concluidos{background:#e6edf0;color:var(--acero);}

/* ===== Dropdown (ex.: Exportar) ===== */
.dropdown{position:relative;display:inline-block;}
.dropdown-menu{position:absolute;right:0;top:calc(100% + 6px);min-width:160px;background:var(--surface);
  border:1px solid var(--line);border-radius:10px;box-shadow:var(--sh-md);padding:6px;display:none;z-index:30;}
.dropdown.aberto .dropdown-menu{display:block;}
.dropdown-menu a{display:block;padding:9px 12px;border-radius:8px;color:var(--ink);text-decoration:none;font-size:14px;}
.dropdown-menu a:hover{background:var(--accent-soft);color:var(--cobre-escuro);}

/* ===== Ações na tabela ===== */
.col-acoes{width:70px;text-align:center;}
.acao-ic{display:inline-flex;align-items:center;justify-content:center;width:32px;height:32px;border-radius:8px;color:var(--muted);}
.acao-ic svg{width:18px;height:18px;}
.acao-ic:hover{background:var(--accent-soft);color:var(--cobre-escuro);}
tr.clicavel .col-acoes{cursor:default;}

/* ===== Toasts ===== */
.toasts{position:fixed;top:16px;right:16px;display:flex;flex-direction:column;gap:10px;z-index:1000;max-width:360px;}
.toast{display:flex;align-items:flex-start;gap:10px;background:var(--surface);border:1px solid var(--line);
  border-left:4px solid var(--muted);border-radius:10px;padding:12px 14px;box-shadow:var(--sh-md);font-size:14px;
  animation:toast-in .25s ease;}
.toast.saindo{opacity:0;transform:translateX(12px);transition:.25s;}
.toast-ok{border-left-color:var(--ok);}
.toast-erro{border-left-color:var(--err);}
.toast-aviso{border-left-color:var(--warn);}
.toast-aviso2,.toast-info{border-left-color:var(--info);}
.toast-msg{flex:1;color:var(--ink);}
.toast-x{background:none;border:0;color:var(--muted);cursor:pointer;font-size:13px;line-height:1;padding:2px;}
.toast-x:hover{color:var(--err);}
@keyframes toast-in{from{opacity:0;transform:translateX(16px);}to{opacity:1;transform:none;}}

/* ===== Logo tag (topo) ===== */
.logo-tag{font-family:var(--fonte-corpo);font-size:11px;font-weight:700;letter-spacing:.16em;
  text-transform:uppercase;color:var(--muted);border-left:1px solid var(--line);padding-left:12px;}

/* Abas Ativos / Concluídos */
.abas{display:flex;gap:4px;margin:4px 0 14px;border-bottom:1px solid var(--line);}
.abas .aba{padding:9px 16px;text-decoration:none;color:var(--muted);font-weight:600;font-size:14px;
  border-bottom:2px solid transparent;margin-bottom:-1px;}
.abas .aba:hover{color:var(--cobre-escuro);}
.abas .aba.ativa{color:var(--cobre-escuro);border-bottom-color:var(--cobre);}
/* KPI clicável (Concluídos) */
.kpi-link{text-decoration:none;color:inherit;cursor:pointer;}
.kpi-link:hover{box-shadow:var(--sh-md);}

/* ===== KPIs: tons de card ===== */
.kpi .kpi-ic{background:rgba(255,255,255,.65);}
.kpi.tone-total{background:#f3efe9;border-color:#e9e1d6;} .kpi.tone-total .kpi-ic{color:#8a7a63;}
.kpi.tone-abertos{background:#eaf1f6;border-color:#d8e6ef;} .kpi.tone-abertos .kpi-ic{color:#3f6f8c;}
.kpi.tone-urgentes{background:#fbeee9;border-color:#f1d7cd;} .kpi.tone-urgentes .kpi-ic{color:#b5503a;}
.kpi.tone-concluidos{background:#eaf1ea;border-color:#d4e3d4;} .kpi.tone-concluidos .kpi-ic{color:#4f7355;}
.kpi.tone-hoje{background:#efeaf5;border-color:#ded2ec;} .kpi.tone-hoje .kpi-ic{color:#6d4bb0;}

/* ===== Busca no topo + barra de ações ===== */
.lista-acoes{display:flex;align-items:center;gap:12px;margin:8px 0 14px;}
.busca-top{flex:1;display:flex;align-items:center;gap:8px;background:var(--surface);border:1px solid var(--line);
  border-radius:10px;padding:0 12px;height:42px;box-shadow:var(--sh-sm);}
.busca-top .ic{color:var(--muted);width:18px;height:18px;}
.busca-top input{flex:1;border:0;outline:none;background:transparent;font-size:14px;font-family:inherit;color:var(--ink);height:100%;}
.btn .ic{width:16px;height:16px;}

/* ===== Tabela de chamados (dashboard) ===== */
.lista-chamados td{vertical-align:middle;}
.num-pill{display:inline-block;background:#f3efe9;color:#6a5b46;border:1px solid #e9e1d6;border-radius:8px;
  padding:3px 9px;font-size:12.5px;font-weight:700;}
.cel-titulo{display:flex;flex-direction:column;line-height:1.25;white-space:normal;}
.cel-titulo .tt{font-weight:600;color:var(--ink);}
.cel-titulo .tt-sub{font-size:12px;color:var(--muted);}
.cel-user{display:inline-flex;align-items:center;gap:8px;white-space:nowrap;}
.avatar-sm{width:28px;height:28px;border-radius:50%;background:var(--accent-soft);color:var(--cobre-escuro);
  display:inline-flex;align-items:center;justify-content:center;font-size:11px;font-weight:700;
  border:1px solid var(--accent-line);flex:none;}
.lista-chamados tbody tr{border-left:4px solid transparent;}
.linha-prio-baixa{border-left-color:var(--ok);}
.linha-prio-normal{border-left-color:var(--acero);}
.linha-prio-alta{border-left-color:var(--cobre);}
.linha-prio-urgente{border-left-color:var(--err);}

/* Chamado com mensagem NÃO lida — fundo âmbar (distinto do hover cobre) + ponto piscando */
.lista-chamados tbody tr.tem-novo{background:#fff4d6;}
.lista-chamados tbody tr.tem-novo .tt{font-weight:800;}
.ping{display:inline-block;width:9px;height:9px;border-radius:50%;background:#e0a32a;
  margin-left:7px;vertical-align:middle;animation:piscar 1.1s ease-in-out infinite;}
@keyframes piscar{
  0%{box-shadow:0 0 0 0 rgba(224,163,42,.6);opacity:1;}
  70%{box-shadow:0 0 0 7px rgba(224,163,42,0);opacity:.4;}
  100%{box-shadow:0 0 0 0 rgba(224,163,42,0);opacity:1;}
}
@media (prefers-reduced-motion: reduce){
  .ping{animation:none;}
}

/* setas de prioridade */
.prio::before{content:"●";width:auto;height:auto;background:none;border-radius:0;font-size:9px;line-height:1;}
.prio-alta::before,.prio-urgente::before{content:"▲";}
.prio-baixa::before{content:"▼";}

/* ===== Sidebar: campos com rótulo ===== */
.campo{display:flex;flex-direction:column;gap:4px;font-size:11px;font-weight:700;color:var(--muted);
  text-transform:uppercase;letter-spacing:.05em;}
.campo select,.campo input{text-transform:none;font-weight:400;letter-spacing:0;}
.periodo-grupo{display:flex;gap:8px;}
.periodo-grupo .campo{flex:1;}
.filtros-form .btn{justify-content:center;}

/* ===== Status de usuário ===== */
.badge-status{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:3px 11px;font-size:12px;font-weight:600;}
.badge-status::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;}
.badge-ativo{color:#14653a;background:var(--ok-bg);}
.badge-bloqueado{color:#922419;background:var(--err-bg);}

/* ===== Menu de ações (dropdown na tabela) ===== */
.dropdown-menu-acoes form{margin:0;}
.dropdown-menu-acoes button,.dropdown-menu-acoes a{display:block;width:100%;text-align:left;background:none;border:0;cursor:pointer;
  padding:9px 12px;border-radius:8px;font-size:14px;font-family:inherit;color:var(--ink);text-decoration:none;box-sizing:border-box;}
.dropdown-menu-acoes button:hover,.dropdown-menu-acoes a:hover{background:var(--accent-soft);color:var(--cobre-escuro);}
.sub-rodape{margin-top:10px;}

/* ===== Gráficos de barras (relatórios) ===== */
.barra-linha{display:grid;grid-template-columns:130px 1fr 52px;align-items:center;gap:10px;margin:8px 0;font-size:13px;}
.barra-lbl{color:var(--ink);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;}
.barra-wrap{background:#f0eae3;border-radius:5px;height:12px;overflow:hidden;}
.barra-wrap svg{display:block;width:100%;height:12px;}
.barra-val{text-align:right;font-weight:700;color:var(--ink);}

/* ===== Novo chamado: 2 colunas + dropzone ===== */
.form-novo{background:var(--surface);border:1px solid var(--line);border-radius:var(--r-lg);
  padding:24px;box-shadow:var(--sh-sm);max-width:none;}
.form-2col{display:grid;grid-template-columns:1fr 1fr;gap:24px 28px;}
.form-2col .col{display:flex;flex-direction:column;gap:14px;}
.form-novo label,.form-novo .campo-bloco{display:flex;flex-direction:column;gap:5px;font-size:13px;font-weight:600;color:#5e5750;}
.form-novo input,.form-novo select,.form-novo textarea{
  padding:10px 12px;border:1px solid var(--line);border-radius:9px;font-size:14.5px;font-family:inherit;font-weight:400;color:var(--ink);}
.form-novo input:focus,.form-novo select:focus,.form-novo textarea:focus{border-color:var(--cobre);box-shadow:0 0 0 3px var(--accent-soft);outline:none;}
.form-novo .obrigatorio{color:var(--err);}
.form-novo > .btn{margin-top:20px;}
.dropzone{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;
  border:2px dashed var(--accent-line);border-radius:12px;padding:26px 18px;text-align:center;cursor:pointer;
  color:var(--muted);background:#fbf7f4;transition:.15s;font-weight:400;}
.dropzone:hover,.dropzone.arrastando{border-color:var(--cobre);background:var(--accent-soft);color:var(--cobre-escuro);}
.dropzone svg{width:30px;height:30px;}
.dropzone-lista{list-style:none;margin:8px 0 0;padding:0;display:flex;flex-direction:column;gap:6px;}
.dropzone-lista li{display:flex;align-items:center;justify-content:space-between;gap:10px;background:#fff;
  border:1px solid var(--line);border-radius:8px;padding:7px 11px;font-size:13px;font-weight:400;}
.dropzone-lista .arq-tam{color:var(--muted);font-size:12px;}
@media (max-width:760px){ .form-2col{grid-template-columns:1fr;} }

/* ===== Responsivo (desktop / tablet / mobile) ===== */
@media (max-width:980px){
  .conteudo{max-width:100%;}
}
@media (max-width:860px){
  .pagina-chamados{flex-direction:column;}
  .sidebar-filtros{flex:none;width:100%;position:static;}
  .filtros-toggle{display:inline-flex;}
  .filtros-form{display:none;}
  .filtros-form.mostrar{display:flex;}
  /* No mobile, o recolher de desktop não se aplica (a barra usa o toggle próprio) */
  .btn-recolher{display:none;}
  .pagina-chamados.filtros-recolhidos .sidebar-filtros{display:block;}
  .pagina-chamados.filtros-recolhidos .btn-mostrar-filtros{display:none;}
}
@media (max-width:820px){
  .topo{flex-wrap:wrap;align-items:center;padding:10px 16px;}
  .menu-toggle{display:block;}
  .topo-nav,.topo-user{display:none;width:100%;}
  .topo.menu-aberto .topo-nav{display:flex;flex-direction:column;align-items:stretch;gap:2px;margin-top:8px;}
  .topo.menu-aberto .topo-user{display:flex;justify-content:flex-start;gap:10px;margin-top:8px;border-top:1px solid var(--line);padding-top:10px;}
  .nav-item{padding:11px 12px;}
  .nav-item.ativo::after{display:none;}
}
@media (max-width:760px){
  .conteudo{padding:0 14px;margin:16px auto;}
  .ticket-info{grid-template-columns:1fr;}
  .msg{max-width:100%;}
  h1{font-size:25px;}
  .logo-img{height:24px;}
  .login-logo-img{height:64px;}
  .toasts{left:12px;right:12px;max-width:none;}
}
@media (prefers-reduced-motion:reduce){*{transition:none !important;}}